Frequently Asked Questions about Scentsy

Q. Where can I Buy Scentsy?

A. You can buy Scentsy the following ways:

• BEFORE YOU BUY – Please contact Michelle so I can make sure you are getting the BEST price!  I am here to help you save $ while shopping for your Scentsy! 
• Visit our Scentsy Shopping Website at http://scentsology.scentsy.us
• Call us at 406.281.2531
• Have a basket or home party and you can earn FREE Scentsy products in addition to purchasing them PLUS you will be sharing a great product with friends and family!

Q. How can I Buy Scentsy?

A. You can Buy Scentsy with a Credit card, Cash or Check. If you Buy Scentsy online, you will have to pay with a Credit Card.

Q. How long will our Candle Bars last?

A. Scentsy Candle bars do not have a specific TIME LIMIT. It depends on the strength of the fragrance and how strong you personally like your scents. Opening windows, use of humidifiers and house fans may alter the time the scents last.  This varies depending on how strong you like your scents!  I typically change my Scentsy bars of wax every week – sometimes every couple days, depending on the scent.

Q. What kind of Light Bulbs do Scentsy Products use?

A. Scentsy Full size warmers use a 25 watt Bulb, Mid-Size Scentsy warmers use a 20 watt bulb, and Scentsy Plug in warmers use a 15 watt Bulb. These Bulbs can be kind of tough to find in stores, but you can buy these bulbs online for cheap, if you click “Buy Scentsy Candles” above it will take you to the Scentsy shopping cart where they can be purchased online. Once you get to the shopping cart, the Bulbs are under the “Indidual Warmer Pieces” category.

Q. Can Scentsy wax be used in a Non-Scentsy Warmer?

A. Of course, but I wouldn’t recommend it. Scentsy’s warmers are made specifically for the Scentsy wax, they are set to reach a perfect temperature, they get just warm enough to release the scent into the air without releasing any of the chemicals with it. This is one reason Scentsy Warmers and Scentsy Bars are much safer then regular Candles.  Please do not put any other product in your Scentsy warmer.

Q. What kind of wax is used when making our Candle Bars?

A. Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that held the scents. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax – the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non smelling wax that you dispose of and replace with a new Scentsy candle bar. No wick, no match, no flame, no soot, no smoke, and no wax evaporation!  
CLICK HERE TO READ AN ARTICLE ABOUT SCENTSY WAX

Q. What is food grade petroleum wax?

A. Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.

Q. What type of oil does Scentsy use in their candles?

A. Scentsy uses key fragrance oil which is the highest grade of oil before processing.

Q. Do I use a whole candle bar at a time?

A. One Scentsy Bar comes in a uniquely shaped clamshell with eight break-a-part cubes. Choose your favorite candle bar scent, break off one or two cubes and place in your Scentsy warmer. Next turn on your warmer…relax and enjoy. You can add more cubes as time goes on or can switch out to enjoy another scent.

Q. How hot does the wax get when warmed?

A. The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone since we use a low watt light bulb.

Q. How do I clean the wax out of the warmer?

A. While the wax is warmed you can pour it out into a disposable container, back into its original container, or simply wipe the warmer with some paper towels. You may also place the warmer lid in the freezer for 5-10 minimum and the wax should easily slide out.

Q. What wattage of light bulb does the warmer use?

A. Full size Scentsy Warmers use a standard 25 watt, , small based light bulb. Mid size Scentsy Warmers use a standard 20 watt, small based light bulb.  Our Plug In Warmers uses a standard 15 watt nightlight bulb.  Every new warmer comes with its own light bulb.

Q. How much is shipping?

A. Shipping is always free for home, basket and book parties with $150 or more in total retail sales. Direct ship orders to individual customers add 10%. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states.

For those purchasing from Canada, the shipping is 20% – this includes home, basket and book parties as well as individual customer purchases.

Q. How long until delivery?

A. Approximately 2 weeks from when the Scentsy Party closes or an order is placed.